The Third Fuse Project considers the security of your personal and payment information to be of paramount importance. We have implemented a number of security measures designed to provide you with peace of mind when shopping online.
Secure connections and encryption
The Third Fuse Project website uses a Secure SSL Server (https) using 256-bit encryption to ensure that your personal details are kept secure at all times.
Alternative payment methods
If you do not wish to enter your credit card details into our online payment system, you may use other payment methods (see below).
The Third Fuse Project respects your right to privacy under the Privacy Act 1988 (Commonwealth of Australia) and is required to comply with the National Privacy Principles in respect to the collection of personal information from individuals.
Use of personal information
We keep all personal information submitted to us in the strictest confidence. The information is stored on a secure server and is only used to process your order and for our own marketing purposes. We do not rent or sell your personal information to any third party without your permission. However, we must fully cooperate should a situation arise where we are required by law to provide information about a customer.
Use of credit card and other online shopping information
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Who on our team has access: Members of our team have access to order information like what was purchased, when it was purchased and where it should be sent, and customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others: We share information with third parties who help us provide our orders and store services to you, for example payment gateways and shipping providers.
Use of email addresses
The Third Fuse Project will contact you via email in relation to orders that you place on our website (for example order confirmation emails, order status updates) and for marketing purposes from time-to-time.
Members who choose to receive the Third Fuse newsletter will receive this email newsletter every month. Recipients of the newsletter may choose to ‘unsubscribe’ from our mailing list by following the directions in the email.
The Third Fuse Project will not use your e-mail address for any other purpose, and will not disclose it to other individuals or businesses, without your consent.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site we will save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
The information contained on The Third Fuse Project website may contain technical inaccuracies, typographical or bibliographical errors. Every effort is made to ensure the quality of the information available on this website. However, we cannot guarantee and we assume no legal liability or responsibility for the accuracy, currency or completeness of the information.
The Third Fuse Project website contains user-generated content, such as blog comments. The Third Fuse Project actively monitors the posting of user-generated content and removes content which it believes is inappropriate. Users who post inappropriate content will be prohibited from posting content to the site. All liability of The Third Fuse Project howsoever arising from inappropriate user-generated content is expressly excluded to the fullest extent permitted by law.
Links to external websites
This website contains links to external web sites. Reasonable care is taken in selecting linked websites, however it is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.
Links to external websites should not be taken to be an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. Users of links provided by this site should be aware of which organisation is hosting the site they visit.
Views or recommendations provided in linked sites do not necessarily reflect those of The Third Fuse Project.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
After your billing and mailing address details are confirmed, you will be asked to provide payment details for your order. We currently accept the following payment methods through our website: Visa, Mastercard, PayPal and Electronic Funds Transfer (EFT).
Please note that credit cards are debited immediately for security purposes and to reduce the prospect of fraud. If your item(s) is not available for any reason, your credit card payment for the undeliverable item(s) will be refunded. This is done via Square (https://squareup.com/au/en)
DELIVERY AND FREIGHT INFORMATION
Generally, products listed as in stock are shipped within three days of order (depending on stock availability). All products are despatched to customers from Bridgewater, South Australia.
Freight within Australia
The Third Fuse Project uses Australia Post for all deliveries within Australia. Customers purchasing from within Australia are charged a flat postage and handling fee of AU$9.15 (including GST) per order. When ordering, please ensure that your delivery address is correct. Normal delivery procedures for Australia Post apply and The Third Fuse Project cannot take responsibility for any orders that go missing due to incorrect delivery information provided by you.
Freight outside of Australia
Customers are charged a flat postage and handling fee of AU$40.00 per item.
Taxes for overseas orders
You are responsible for assuring that the product can be lawfully imported to the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
Non-receipt of a sent parcel
If a sent parcel has not been received by you, please contact us. The Third Fuse Project cannot be held responsible for non-delivery in situations where the customer has entered incorrect or incomplete delivery address details. Please ensure that you enter your address details correctly and in full. We recommend that you double-check the delivery details displayed at the top of your Order Confirmation email after your order has been placed. In situations where the correct address information has been provided and the purchased item(s) has not been delivered, we will either re-order and resend the order, or issue a refund, 21 days after the initial parcel was sent. This gives us time to resolve any delivery issues and recover the article if it has been mishandled or returned to us by Australia Post.
RETURNS AND REFUNDS POLICY
Returns – damaged books
We guarantee that new items purchased will reach you in mint condition. If you are not completely satisfied, please contact us within 14 days of receiving the item and advise us of the problem. Once you have contacted us, return the item within 21 days of receipt and we will refund the order total, replace the item or issue a credit for a subsequent purchase.
Returns – non-damaged books
The Third Fuse Project will accept returns of items with the original receipt, within 21 days of purchase, as long as the item is in a resaleable condition. If you have no receipt, please return the item with a copy of the order confirmation email you received when the order was placed. For returns of non-damaged books, The Third Fuse Project will issue a credit for a subsequent purchase. Please note that both the outbound postage and handling cost and return postage cost incurred by you are not refundable.
Instructions for returning purchases
Important – please advise us within 14 days of purchase that you intend to return a book for refund or replacement, and the reason, via telephone on +61 476 173 202 or via our email contact form. A refund, replacement or credit will only be provided upon receipt of the returned goods. Please note that return postage costs incurred by you are not refundable.
Please send all returns to:
The Third Fuse Project
PO Box 309, Bridgewater SA 5155, Australia